Goto.health is an online booking platform that connects individuals with healthcare providers across Australia - making it easy for you to find, compare prices, and book the healthcare provider or health service that is right for you.

Using Goto.health to find and book a healthcare appointment is 100% free for individuals. Our partner practices charge varying fees for their services, which are clearly displayed in the search results found on the Goto.health website.

Goto.health makes it easy to find the perfect provider for you. Whether that means finding a practice near your home or work, or one within your budget, we make it easy to search, compare, and book a provider that is right for you.

Safety is the cornerstone of everything we do at Goto.health. We have strict data governance procedures in place that conform to all legislative and regulatory requirements in Australia. We respect patient privacy, and will never sell your clinic or patient data to any third party, now or at any point in the future, and under any circumstances.

Goto.health’s seamless booking platform operates all across Australia. Just enter your desired location and the appointment type you are looking for, and we will display the next available appointment.

You can reschedule any appointment in seconds directly from your Goto.health account. Just log in to your account, navigate to the Appointments tab, and under Upcoming Appointments select the appointment you want to reschedule, and click Reschedule.

No. Goto.health is not a clinic. With Goto.health’s revolutionary booking platform, we help you find the best clinic for you, based on your unique needs.

If you have received an email from Goto.health confirming an appointment made directly with your clinic, this has been sent to you on behalf of your clinic who uses our services.

These emails are automatically sent as a courtesy for any appointment at the clinic regardless of whether it was booked using HotDoc or directly at the clinic. The purpose of these emails are to (1) confirm your booking, and (2) provide any additional information such as access to a digital New Patient Registration form

If you would prefer not to receive these emails, you can unsubscribe via the link at the bottom of the email or by letting your clinic know that you'd like to opt out of this kind of communication.

No, Goto.Health pre-authorises the card at the time of registration, if you choose to skip this step, it will be prompted when you make your first appointment.

Your payment information is taken to ensure there is a valid payment method.

You will only be charged after your scheduled appointment with your chosen provider has ended. The charge should take between 3–5 business days to fully process and clear.

Your card information is securely stored using sophisticated encryption methods by our global payments partner, Airwallex. This means that your data and any transactions you make via Goto.health are kept secure and confidential at all times.

No. Adding your card details to your Goto.health account is 100% free; however, it may appear on your transaction statement as a notification. With Goto.health, just add your card details once – during a booking or when you’re setting up your account – and when you’ve completed your scheduled appointment, the payment will be automatically processed. It’s that easy.

Goto.Health will only pre-authorise your payment information and not charge you anything until your appointment is made.

No, the pre-authorising process should not incur a financial deduction, however, it may show up in your transaction statement to notify you.